Our initial evaluation is always free.
Once we generate a price quote and receive approval, if we're not able to recover your data, there is no charge.
Level 1 Recovery
Drive is functional but data is not accessible because of corrupt file system, missing partition information, or deletion of data either by accident or for any other reason. Some drives malfunctioning because of developing bad sectors or minor electrical problems also qualify for a Level 1 recovery.
Level 2 Recovery
Drive malfunction is caused by a firmware failure, major electrical problem, or multiple bad sectors requiring extensive imaging time.
Level 3 Recovery
Drive malfunction is caused by an internal mechanical problem and requires disassembly and intervention in a cleanroom environment. Some examples include replacing bad heads, alignment problems requiring a platter swap to a new drive base, and cleaning contamination from platters or other internal components. Some cases with major firmware damage also fall into this category.
|< 500 GB||500 GB - 1 TB||1.5 TB - 2 TB||3 TB||4 TB||5 TB|
*Devices that have been damaged by a previous recovery attempt, require custom-engineered solutions, or that require a non-standard amount of labor may be quoted higher than Level 3 pricing.
**Some Level 3 recoveries require donor parts. These parts are used to replace the failed components in the patient drive in order to (temporarily) allow data access. Donor parts must come from a fully-functional drive that is identical to the patient drive, and these drives are an expense to us. This cost is added to the recovery price, but only if the recovery is successful. Average cost for a donor drive is $75.